Getting Started

Once you have signed up for a virtual office attendant account, your phone number and password will be sent to the email address that you provided when you signed up. Please note if this is your first time calling into your virtual office attendant you will be immediately prompted to setup your extensions.

Setting up your extensions

Press the extension number you wish to administrate, you can choose any number between 0 and 9 once you have pressed the extension number you wish to Administrate you will then need to enter the phone number you want that extension to be forwarded to, don't forget to enter 1 the area code then the phone number for us domestic calls, for international calls you will need to enter the country code, city code then the phone number.

After you have entered the number press 1 to except or press star to reject. To change the settings of an extension or delete an extension you'll press star followed by your password when the main menu recording starts to play. This is the password that was sent to your email address when you signed up for your account. Also when you delete an extension you will also delete all the messages in that extensions voicemail box.

Setting up voicemail

After you've entered the forwarding extension number you will then need to record an outgoing voicemail greeting for that extension, press 1 to play your message 2 to record your message or press star to exit, after your done recording your voicemail greeting press star.

Main menu recording

When you're done recording your voicemail greeting you will then be prompted to record a main menu greeting, this is the greeting that tells the caller what extension transfers to were. For example, press 1 for sales, 2 for customer support and so on. After your done recording your message press star, If you want to go back and change any of your settings, you will need to press star when the main menu greeting starts to play then enter your password, this is the password that was sent to your email when you signed up.

Recharging your account

To recharge your account you can go to the home page then click on the virtual office link then click on sign up, it will bring you to the sign up page, it will give you the option to either open a new account or to recharge and existing account, click on recharge existing account, then enter your information and how much you would like to charge to your account.