If you should find that you are having trouble with any aspect of using VoIP Softphone , please look through our FAQ's below prior to contacting us. If after looking through the FAQ's you still cannot find the answer to you question then there is a contact email address at the bottom of the page.
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How much does it cost? |
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You can sign up for $5, $10 or $30 accounts by using your credit card online.
We can also accept payment by Paypal, wire transfer or Western Union. Please email us if you need our details for these payment methods. |
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Is it safe to enter my credit card details into your web site? |
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Yes! Through Cell-Tel International, we have a secure site so your details are encrypted before being sent over the internet. If you click on the padlock when on the purchase page, you can verify that our site is both secure and the certificate is valid. |
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Where can I sign up? |
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Just click here |
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I have paid for an account but where are my account details? |
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In order to minimize online fraud and protect our customers, it could take up to 24h to process your card and send your details. If you don't receive your details after this time, please email support@1plus.com with your receipt number (you will get this automatically as soon as you sign up) so we can trace your payment details. |
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Which countries can I call from? |
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You can call from any country in the world. All you need is a PC with internet connection, microphone and speakers (or ideally headset or handset). The rates are the same, wherever you call from in the world! |
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Which countries can I call to? |
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You can call to any country in the world. See our rate list here . |
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Can I receive calls using your service? |
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No, not at present, but we are hoping to introduce this service in the first quarter of 2005. |
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How are the calls charged? |
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Calls are charged PER SECOND, so for example, a 35 second call will only be charged as 35 seconds. Beware - many of our competitors will round this up to 1 minute so it can cost you almost twice as much! |
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Is there an expiration date on my account? |
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No! Your account can be used at any time, assuming you have enough credit to make the call. |
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Can I see my balance and the calls I have made? |
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Yes, once you have your account details you can log in and your balance will be displayed on your dialer. You can see the previous calls you have made by clicking on the Call History button. |
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How does it work? |
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Your call is sent from your computer across the internet to our main server. It is then sent onto our telephone network where it is routed to the country and telephone number you have called. |
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How can I configure my headset/ mic/ speakers to the optimum settings? |
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The best way is to close all programs, including Internet Explorer, then run Microsoft Netmeeting. Within this program, run the 'audio tuning wizard'. This wizard helps you set the optimum settings for your speaker/ headset volume and the microphone level. Close Netmeeting, then login to your VoIPSoftphone account again. The settings are the same and should be remembered. |
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Is there a Mac or Unix/Linux version? |
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Sorry, at the moment we don't have a version for these operating systems. |
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Do you support SIP? |
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No, we don't currently support SIP, but we are developing a SIP version, which will be ready for release in the first quarter of 2005. |
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What are the technical requirements for me to use the VoIP Softphones service? |
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To use VoIP Softphone you need to have the following:
· Microsoft Windows operating system
· Pentium 133Mhz
· 16Mb RAM
· Microsoft Internet Explorer
· An internet connection with a minimum speed of 28.8Kbps.
· Please note we do not support the use of firewalls although when properly configured they will work.
· Microsoft Netmeeting must be installed if you are using the web dialer or software dialer |
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What ports should I open on my firewall to allow VoIPSoftphone to work? |
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VoIPSoftphone uses TCP/IP ports 1720 and 1800 and UDP ports 5000 to 6000. Please note we do not officially support the use of VoIPSoftphone behind firewalls and we do not give support on their use. |
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How can I update my VoIPSoftphone dialer software to the latest version? |
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You shouldn't need to do this but if our support team request you to do it please follow these instructions carefully:
- Close Internet Explorer
- Choose the remove program in windows for PC2Phone. at can also be found in system32 folder step3
- Find and delete files called pc2phone.dll and phoneinfc.dll which are located in your Windows\System32 folder.
- Clear the cache in Internet Explorer
- Go to the top of this page (download) and choose the upgrade now option.
- The new software will be automatically downloaded and installed
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I dial the number I'm trying to reach but it say's I'm dialing it wrong.... What am I doing wrong? |
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Many of us are used to typing a telephone number with different characters such as dashes, periods or seperators. The way to type the number you are trying to reach is simply the way you would have on your telephone.
Example: 1-714-555-1212 for a United States domestic call is wrong. You simply need to type the actual number 17145551212 and remember not to enter any international dialing prefixes such as 011 or 001
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" DO NOT enter any international prefix e.g.0011, 011 or 00 |
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" DO NOT enter spaces between numbers e.g. 1 555 376 2297 |
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" DO NOT enter a + sign e.g. +1 701 222 2222 |
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" DO NOT enter dashes e.g. 1-701-222-2222 |
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" DO NOT use brackets e.g. 1(701)2222222 |
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The person I am calling cannot hear me but I can hear them/ they can hear me but I can't hear them. How do I solve this? |
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Try Running the Netmeeting Audio tuning wizard under windows accessories. A full list of troubleshooting steps are available here from Microsoft |
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The person I am calling hears an echo on the line? What is causing this? |
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Echo is usually caused by incorrect mic/ speaker settings. You should run the 'audio tuning wizard' as described in the section above, to ensure you have the optimum settings.
Echo is often eliminated by using a headset or handset, instead of regular desktop speakers as it prevents the other side hearing themselves in your speakers!
You can try lowering the volume of your speakers so that your microphone will not pick it up as badly. |
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The sound quality is poor. Is there anything I can do to improve it? |
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There many factors that can cause this. A full list is available from Microsoft |
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I get an error message saying 'No telephone environment'. What does this indicate? |
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There are usually 2 reasons for this:
1. Microsoft Netmeeting is not installed on your computer. It MUST be installed for VoIP Softphone to function. You can check this by going to your Accessories folder under the start menu where it will usually be located if its is installed. If you don't have Netmeeting installed and need a copy (Windows 98 or 2000 users only), email us and we will email it to you. For XP users, Netmeeting is installed by default but often hidden. You can access it if you click Start, Run, then type 'Conf' and press enter.
2. You already have another PC to phone applications running on your PC. Please close any other of these types of applications. |
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The call duration show in the call logs is longer than the call I actually made. Why? |
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You must click 'disconnect' when you have finished your call. This disconnects you from our network. Failure to do this could lead to additional costs being incurred. |
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I get an error message saying 'Phone call rejected'. What does this indicate? |
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There has been a problem with your call. There could be many reasons for this including:
The number you dialed was incorrect or in an incorrect format. Remember to dial the full international number without any prefix, spaces, brackets etc.
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